Engineering for Excellence in Motorsport

Customer Service/Terms of Sale

Shipping & Delivery

Standard Ground Shipping Rates

we incorporate UPS shipping rates in the totals while in the shopping cart. there are choices there to choose from and you may chose what best meets your needs
Premium and Express Shipping Rates will be calculated based on the type of service
and shipping address zip code entered on the “Shipping Method” page and the product weight. *These rates do not apply to orders shipping to Alaska,
Hawaii, Puerto Rico, Guam, the Virgin Islands
and orders shipped outside the United States. Please call Customer Service for shipping rates to these
destinations toll free at 1-408-832-3114.

Sales Tax
Sales tax is applied to shipping charges in certain states.

Overweight Items
Items Marked “Overweight Item” ship via truck freight line and are subject to an additional freight charge per overweight item as shown on the applicable product page.
Customers are responsible for all lift gate charges when shipped by truck line.

Order Processing Time
Most orders will be processed and leave our warehouses within 1-2 business days from the time your order is placed. Orders placed on Saturday or Sunday will be
processed on Monday. Any out of stock item that is under $10.00 will be cancelled from your order and will need to be reordered at a later time.

Shipping Options
Velocity Haus Engineering uses FedEx Smart Post, FedEx Ground, FedExEconomy, FedEx Next Day Air, FedEx Home Delivery or truck freight line to ship your orders to you.
Velocity Haus Engineering makes every effort to ship items the next business day if ordered by 4pm PST. If authorization is delayed in order to confirm payment or prevent
fraud, Velocity Haus Engineering reserves the right to delay shipments, but every effort will be made to ship at the soonest possible time. Delivery times are expected, not
guaranteed. Most non-overweight orders will arrive within the following time periods after they leave our warehouses*:

Standard Ground: 5 - 14 business days
Express: 2 business days
Premium: 1 business day

Overweight Item Shipping
Overweight items are shipped via Truck Freight Line and usually take between 1-2 weeks* to be delivered. *Estimated arrival dates are not guaranteed.
Weather delays and other circumstances may impact delivery time. Deliveries to Alaska, Hawaii, PO boxes, APO, FPO, rural areas, and Puerto Rico, Guam,
or the Virgin Islands will take longer.

Velocityhaus Engineering Privacy Policy

This privacy policy applies to the website of Velocityhaus Engineering
To contact our organization, use the following information:

Velocityhaus Engineering
1300 Beckett Dr
Roseville CA  USA
408-832-3114
support@velocityhaus.com
 

Because we want to demonstrate our commitment to our users' privacy, we disclose all of the information we collect, why we collect it, and what we do with it.
The information we collect directly benefits users of our website.
Information is collected for the following purposes:   To allow us to mail a printed catalog to a website user who requests us to do so
To allow a website user to place an order for merchandise on our website
To allow us to process and ship merchandise orders that are placed on our website
To allow website users to check on the status of their orders
Website and system administration
Contact users for marketing


The following organizations have access to the information we collect:
Ourselves - We DO NOT provide customer information to anyone else! *

* There is one exception: In the case of credit card fraud or other illegal activity, we may provide customer information and web server logs to law enforcement agencies that are investigating or prosecuting the illegal activity. Note: In order to keep our prices as low as possible.
If you are concerned about use of personal information that we collect, contact us using the information contained in this policy.

Our website collects the following types of information:

 Our servers automatically collect logs that may record information such as visitors' IP addresses, type of operating systems, time of visit, web pages requested, etc., and identify categories of visitors by items such as domains and browser types. These usage statistics are are used to improve our website and maintain site security. They may also be used by law enforcement agencies to investigate credit card fraud or other illegal activity.


Complaints sent to support@velocityhaus.com will be promptly addressed by a member of the company's management team.

 

Returns & Replacements
Errors in shipping occasionally happen. If we send the incorrect item, we'll be happy to exchange it,
and refund your cost of return shipping. If we send what you ordered and it turns out to be incorrect,
we will be happy to exchange it. The part must be returned, unused and in the original undamaged packaging,
for exchange, credit or refund. A $20.00 charge will be applied for repackaging.

Return Goods Authorization is required. Call for RGA number. Have your invoice available,
as the invoice number is required.

Refund or exchange is available only up to 10 days from date of purchase without restocking charge.
A copy of the original invoice with the RGA number must be enclosed with the returned item.
There will be no restocking charge if the error is ours, and the return is made within 10 days of purchase.
On all other returns a 20% restocking charge will apply. After 10 days, the restocking fee will apply to all returns.
Any merchandise held over 30 days may not be returned.
Special orders may not be returned for refund.
Used parts may not be returned for refund.
If you are shipping your return to us, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility.
All returns must be sent prepaid-no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss.
Parts returned beyond 10 days from the date of purchase are subject to a restocking fee.

All customers should return their parts to the address above If you have any further questions, please contact customer service at please call our
Customer Service Department at support@velocityhaus.com or call 1-408-832-3114.
You can return your parts directly to our Returns Department. Customers should send their return to the following address:

Returns Department, Velocityhaus Engineering 
1300 Beckett Dr.
Roseville, CA 9574

 

Ordering
Orders may be entered by phone, e-mail, letter or from our Website. Please order by part number, as this will ensure correct shipment.
Note that in many cases a cross-reference is provided to show both our part number and the manufacturer's part number. If the part number is
not available, we can usually identify the part from your description and send the correct part. However, we can assume no
responsibility for correctness unless ordering by part number

Charge Cards
We accept VISA or MasterCard for payment of all orders.
C.O.D. Orders can be shipped C.O.D., The fee for C.O.D. is $8.00. 


Non-U.S.A.Customers
Non-USA customers should use VISA or Master card if possible, as the exchange is automatically
computed at the most favorable rate. Payment may be made by bank draft or money orders in U.S. dollars.

Payment, Pricing & Promotions
 Velocityhaus makes every effort to keep stock and pricing correct on our web site, if inadvertant errors are made we reserve the right to correct
pricing and stock available information. Occasionally we may run sales or promototions these maybe ended or extended at our desgression.
Prices paid at the time of sale are final and no adjustments will be made unless Velocityhaus Engineering extends this as a
courtesy at our desgression. 

Viewing Orders
You may view order status by loging into your account and find you order and view it.

Updating Account Information
You may udate any info in you account information by simply loging into your acount and submit changes.

NOTICE RACING IS HAZARDOUS
Racing imposes extreme stress on all components involved, and the installation and preparation of
racing parts is beyond the control of Velocityhaus Engineering, Inc. There is no warranty of any sort,
express or implied, on any parts or products, supplies, or services sold by Velocityhaus Engineering.
If you are not satisfied with an item purchased from Velocityhaus Engineering, please let us know and
we will do everything possible to make it right. We value your trust and confidence.

Liability Statement
Velocityhuas Engineering's liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase 
price, or at our option, repair or replacement of the part(s). Velocityhuas Engineering  shall not be liable for any consequential or incidental 
damages.